How long will it take to get my order?
Our typical lead time is only 2-3 business days for custom keyboards! Kits and parts typically go out next business day, depending on how much 3D printing is involved.
How do I customize my keymapping?
All our wired keyboards ship with VIA preinstalled. Simply plug in your keyboard and head over to https://usevia.app for simple, point and click remapping of any key on your keyboard. All changes happen in real time; no need to compile code or reset your keyboard.
Our wireless keyboards ship with a firmware called ZMK, which supports text based keymapping updates and drag and drop firmware flashing. Find out more at https://zmk.dev/docs/user-setup
Can I use QMK to customize my keyboard instead of VIA?
Sure thing! QMK offers you power beyond what VIA allows you. Simply create and flash your custom firmware following QMK's excellent docs found at https://docs.qmk.fm/#/newbs.
How can I create a custom QMK keymap?
QMK is really much easier to work with than it might seem. We recommend using a Windows or Mac computer, but if you're comfortable with the terminal, Linux will work as well. Check out the docs at https://docs.qmk.fm/#/newbs and you'll be up and running in no time!
How do I get my keyboard into bootloader mode?
All our keyboards come with physical reset switches that will boot your keyboard into bootloader mode. You'll only need to worry about this if you are getting into custom firmwares though. You'll never need to reboot your keyboard if you stick with VIA!
How do I flash my keyboard?
For custom QMK firmwares, we highly recommend QMK Toolbox. You can find the download for QMK Toolbox at https://github.com/qmk/qmk_toolbox.
Still have questions?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.
Please email us at firstname.lastname@example.org